Planning to see a doctor
about your dry eye?

Here's what to expect!


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If you experience symptoms of dry eye disease (also known as dry eye) like dry, even burning eyes, consider getting help and ask your doctor about a treatment that targets a source of underlying inflammation that can cause dry eye disease.

The great news is that you can get help for your dry eyes from nearly anywhere.

Understanding your options

You can go to an eye doctor near you (we even have a tool to find local eye doctors), but eye care checks can be effective via telemedicine, which means you can see an eye doctor online from the comfort of your own home. Just choose the path that feels right for you!

Preparing for your visit

Whether you get help in person or online, this doctor discussion guide can help get you familiar with the types of questions you may cover during your appointment. The more the doctor can understand the symptoms you are experiencing, the better they may be able to help identify the appropriate therapy for you.

Access to help for dry eye disease is only a few clicks away.

More about
virtual eye care

Here are the 3 steps to meeting with a doctor online about your dry eyes:

Find an eye care professional

1. Get Started

  • On a phone/tablet, schedule a virtual consult. Enter the virtual portal through the Xiidra website

  • Once in the app, select GET STARTED.

2. Choose A Doctor

  • Fill out your information and tap "Talk to a doctor now."

  • You will then select "Dry eye disease" on the list of medical conditions.


  • During your virtual appointment, you'll be able to speak to an eye doctor from your phone or computer. During this time, you may privately ask questions about your symptoms, and the doctor may diagnose your condition, prescribe medication and send prescriptions to your pharmacy.

  • If your doctor determines you have dry eye disease and Xiidra is the right treatment for you, ask for a free sample. Xiidra may not work for everyone, but we hope it works for you.

  • Be sure to ask your doctor about an in-person follow-up appointment with a local doctor.

So again, that first step is to get started here—it's the same link for any device. emoji

More about
in-person eye care

If you're choosing in-person care, that's great, too!

Find an eye care professional


Click through to find eye care professionals near you. Some offer online care, as well. SEARCH NOW

2. See Your Doctor

Once you make an in-person appointment with a doctor who fits your criteria, they may do a test or series of tests to examine the surface of your eyes. While you're at the appointment, your doctor may choose to do some of the following:

  • Comprehensive eye exam

  • Evaluation of the surface of the eye

  • External evaluation, including eyelids

  • Evaluation of tears/tear film

  • Test for presence of inflammation in the eye


The doctor will determine the best course of treatment for you, if they think treatment is necessary. As a reminder, if your doctor determines Xiidra is right for you, ask for a free sample of Xiidra to help treat the signs and symptoms. Xiidra may not work for everyone, but we hope it works for you.

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What is Xiidra?

Xiidra (lifitegrast ophthalmic solution) 5% is a prescription eye drop used to treat the signs and symptoms of dry eye disease.

Important Safety Information

Do not use Xiidra if you are allergic to any of its ingredients. Seek medical care immediately if you get any symptoms of an allergic reaction.

The most common side effects of Xiidra include eye irritation, discomfort or blurred vision when the drops are applied to the eyes, and an unusual taste sensation.

To help avoid eye injury or contamination of the solution, do not touch the container tip to your eye or any surface. If you wear contact lenses, remove them before using Xiidra and wait for at least 15 minutes before placing them back in your eyes.

It is not known if Xiidra is safe and effective in children under 17 years of age.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit, or call 1-800-FDA-1088.

What is Xiidra?

Xiidra (lifitegrast ophthalmic solution) 5% is a prescription eye drop used to treat the signs and symptoms of dry eye disease.

For additional safety information, click here for Full Prescribing Information and Patient Information and discuss with your doctor.

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